Overview

At HJ WEARS, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the item must be:

  • Unworn and unused
  • In its original condition
  • Free from stains, perfumes, makeup, damage, or alterations
  • Returned with the original packaging and tags, where applicable
  • Accompanied by proof of purchase

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and product-quality reasons, we do not accept returns for:

  • Items that have been worn, washed, altered, or damaged
  • Customized or personalized items
  • Items without their original tags or packaging
  • Items returned after the 30-day return period
  • Gift cards or other non-returnable products clearly identified at the time of purchase

Please do not send any item back without contacting us and receiving return instructions first.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved or rejected.

If approved, your refund will be processed using your original payment method. Please allow additional time for your bank or payment provider to process and reflect the refund in your account.

HJ WEARS reserves the right to refuse a refund if the returned item does not meet our return conditions.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check your bank account or payment provider.

If the refund is still not showing, please contact your bank or payment provider, as processing times may vary.

If you still require assistance, please contact us at {email address}.

Sale Items

Sale and discounted items may be subject to different return conditions. Unless otherwise stated on the product or at checkout, sale items are non-refundable.

Exchanges

We accept exchanges for eligible items subject to availability.

If you would like to exchange an item, please contact us at {email address} within 30 days of receiving your order. The item must meet all of our return conditions.

If the requested replacement is unavailable, we may offer an alternative or refund, where applicable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at {email address}.

Please provide your order number and clear photographs of the item so that we can assess the issue and assist you with a suitable solution.

Shipping Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Original shipping charges are generally non-refundable.

Please contact us before sending any return so we can provide the correct return instructions and address.

HJ WEARS is not responsible for returned items that are lost or damaged during return shipping. We recommend using a trackable delivery service when returning an item.